Have a hot head blowing up in your face?
Here are some tips on how to defuse someone's angry outburst from Vanguard Educational Service.
#1 Take charge of the encounter. While the angry individual may be out of control, you are IN control of your response.
#2 Disengage your own feelings. Ignore any personal or sarcastic remarks and focus on the substance of the disagreement.
#3 Use verbal techniques to sympathize and empathize. Say something like, "I understand why you're upset, let's talk about it" or "I can see you're frustrated, that's a pretty bad break".
Another way to calm down a raging lunatic:
#1 Take charge of the encounter. While the angry individual may be out of control, you are IN control of your response.
#2 Disengage your own feelings. Ignore any personal or sarcastic remarks and focus on the substance of the disagreement.
#3 Use verbal techniques to sympathize and empathize. Say something like, "I understand why you're upset, let's talk about it" or "I can see you're frustrated, that's a pretty bad break".
Another way to calm down a raging lunatic:
- Use body language. While you struggle with what to say, relax your body muscles, keep your voice low. Lean against a wall or a chair; put your hands in your pockets. Tilt your head so they can see you're listening and nod along. If they see you're relaxed, they'll relax.
