That's the word from psychologist and author Dr. Tina Tessina. She wrote a book called "It Ends With You." And here are the rules to live by for wanna-be VIPs
- If you want speedy service: Be extra courteous. Rudeness and diva-like behavior won't work. Dr. Tessina says tip well and compliment profusely. People will remember you, respect you more, and give you better service.
- If you want the best seat in the house: Get personal. She says, when you're making a restaurant reservation, ask the person on the phone their name and then use it. Do the same when you arrive at the restaurant. People who get personal stand out from the crowd. It shows that you think of the other person as an equal rather than in service to you.
- And if you want to get a yes: Ask your question in a way that anticipates a positive response. If you say, "I know it's probably impossible for you to do this for me." The person will most likely say, it's impossible. But if you say, "Would you do me a kind favor?" It puts the other person in a position of authority, which makes them feel good and want to please you.