You wouldn’t wait an hour for a table at a restaurant only to settle for an undercooked burger – so why do we sit and wait and stew at the doctor’s office, only to get 23 seconds of face time? Both of those are examples of lousy service. So here are three questions to ask to make sure you’re getting the best service possible from the person you need it from the most – your doctor. This advice comes from Dr. Pamela Gallin, author of How To Survive Your Doctor’s Care.
- The first question you need to ask is: Do they listen? On average, you have 23 seconds to speak before your doctor interrupts you. That statistic comes from a comprehensive study done by the University of Rochester. The American Medical Association says a doctor who cares about you will sit and listen, even on her busiest day. The doctor should look you in the eye, and give you their undivided attention so you can ask your questions comfortably.
- The next question you need to ask: Are they current? Roughly 50% of what doctors know today will be obsolete in five years! Your doctor should be staying current with continuing education and certification exams. You can check a doctor’s credentials on the AMA website. They profile more than 800,000 U.S. physicians.
- The final question you need to ask: Do they waste your time? If long waits to see your doctor are a consistent problem, sign up to be the first patient of the “second session” – which starts right after lunch.